Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Quest Biomedical Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Quest Biomedical Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Exchange, 24 Haslucks Green Road, Shirley, Solihull, West Midlands B90 2EL. Our company is registered in England, registration number 5276844. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Quest Biomedical Limited Terms & Conditions of Sale
Payment Terms
Normal payment terms are strictly 30 days NETT from date of invoice.
Product Prices
The company reserves the right to amend prices, as necessary, without prior notice. All prices stated are subject to VAT, which will be charged at the current rate. All quotations are valid for 30 days unless otherwise specified. All product prices quoted are exclusive of VAT & carriage charges (see below), except where specifically stated. Customer orders MUST state any official quotation, special offer or agreed price reference at the time of purchase to qualify for any price discount.
NOTE: Discounts are available for bulk and/or standing order purchases.
Handling & Delivery Charges
All orders, unless specifically agreed in advance by Quest Biomedical Limited, will be subject to handling & delivery charges.
Current charges can be obtained by calling Quest Biomedical Limited.
Please note an additional charge will apply to the following shipments:
Delivery Methods
To ensure prompt delivery, products will be shipped by either courier, Royal Mail Special delivery or First Class Post, depending on the size, weight and nature of the products being shipped, on a next day service.
Damaged Goods
Claims for any breakages or shortage of product in the delivery may only be accepted if the company is notified within 72 hours of the receipt of the goods.
Exchanges
Wherever possible, exchange of identical goods will be carried out within 48 hours of receiving the complaint, at the discretion of the company.
Return of Goods
Standard stock items will only be accepted for return with the prior consent of the company. Quest Biomedical Limited operates a strictly no returns policy on any specialist product specifically ordered from particular suppliers at the customer's request. Where accepted for return, all products must be returned for credit within 14 days from the date of invoice. The following goods are unacceptable for exchange:
Cancellation of orders
Orders cannot be cancelled without prior arrangement with the company.
Standing orders must be cancelled in writing at least 3 weeks before the last shipment date.